The Accountable Care Unit quickly improved length of stay reduction and satisfaction
Top Results
Overview
Hospitalists at BayCare Health Morton Plant had heard about the first Accountable Care Unit at Emory University Hospital and were keen to adopt and implement the model on their own hospitalist unit to see if the results emerging from EUH could be replicated.
Objectives
To evaluate the impact of the Accountable Care Unit (ACU care model) on unit outcomes on a hospitalist unit.
Methods
The physician lead for the 30-bed hospitalist unit visited the ACU at Emory University Hospital and had regular implementation support calls with the EUH leadership team during launch.
The unit reported 12 months pre- and 8 months post- implementation results.
Results
Length of Stay
16% reduction in length of stay
25% reduction in 30-day readmissions
Nursing Satisfaction Survey
Teamwork with physicians: Pre-ACU 65%, Post-ACU 100%
Physicians speak face-to-face with me daily: Pre-ACU 9%, Post-ACU: 100%
Physicians really listen to me and value my input: Pre-ACU 65%, Post-ACU: 92%
Physician Satisfaction Survey
Nurses prepared to discuss patient: Pre-ACU 54%, Post-ACU 100%
Conclusion
Implementation of the ACU care model showed signiigcant improvements in throughput and satisfaction outcomes on the 30-bed hospitalist unit.
